There are over 302 tier … Locations. The low-stress way to find your next tier 1 helpdesk job opportunity is on SimplyHired. Typically reports to a supervisor or manager. Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. Initiate customer contact, escalate to appropriate parties and resolve incidents. Employer name has been removed to protect anonymity. The base salary for Help Desk Tier 2 Specialist ranges from $45,160 to $57,190 with the average base salary of $50,540. 1 to 3 years supervisory experience may be required. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. Free, fast and easy way find a job of 1.448.000+ postings in Annapolis Junction, MD and other big cities in USA. May require an associate degree or its equivalent. Salary.com. Typically reports to a hotel manager. Studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Industries They are required to support all of the applications and software used by their businesses. Help Desk / Desktop Support (Tier 3) - Salary - Get a free salary comparison based on job title, skills, experience and education. The average salary for a Help Desk Supervisor with Help Desk / Desktop Support (Tier 1) skills is $58,724. Because of the Commute Filter, your results are limited. Typically reports to a supervisor. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. Search Help desk tier i jobs. Stay up to date on the latest compensation trends. Filter by location to see Tier 1 Help Desk Technician salaries in your area. Provides for the training of department staff and end-users. The average salary for a Help Desk Technician in South Africa is R118,244. Free, fast and easy way find a job of 1.331.000+ postings in Nashville, TN and other big cities in USA. Benefits Apply to Help Desk Analyst, Technical Support Analyst, Technical Support and more! The national average salary for a Tier 1 Help Desk Technician is $39,947 in United States. Provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. Responds to telephone, email and on line requests for technical support. Typically requires 2 -4 years of related experience. Competitive salary. Which alumni earn the most after graduation? New help desk tier careers are added daily on SimplyHired.com. Extensive knowledge of department processes. An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation of $18.32 based on 606 salaries. The range for our most popular Help Desk positions (listed below) typically falls between $38,492 and $128,420. negotiate with confidence. Gains or has attained full proficiency in a specific area of discipline. Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. Has full authority for personnel actions. May also be a level above a supervisor within high volume administrative/ production environments. Job email alerts. Benefits Manages a team of support personnel who troubleshoot and resolve IT issues. Responds to telephone, email and on line requests for technical support. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. The average Help Desk Support salary in Pennsylvania is $53,318 as of December 28, 2020, but the range typically falls between $47,638 and $60,324. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. … Follow wage changes of U.S. workers over time. Accurate, reliable salary … Filter by location to see Tier II Help Desk Technician salaries in your area. Typically requires more than 5 years experience of related support services experience. 1,493 Help Desk Tier 1 jobs available on Indeed.com. Competitive salary. Locations, Most innovative compensation technology backed by the most experienced team in the industry, Better communicate your compensation decisions to your employees, Salaries Search and apply for the latest Help desk tier jobs in Nashville, TN. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. Full-time . Ensures that project/department milestones/goals are met and adhering to approved budgets. Jobs Job email alerts. New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. Typically requires 3-5 years experience in the related area as an individual contributor. Norfolk, VA Area area. You, For Identifies, researches and resolves technical problems of moderate complexity. May require a bachelor's degree of Computer or its equivalent. Apply to Help Desk Analyst, IT Technician, Technical Support and more! Thorough knowledge of department processes. Contributes to the development of processes and procedures. Typically requires 3-5 years of related experience. Typically reports to a supervisor or manager. How the salary history question affects pay equity. The national average salary for a Tier II Help Desk is $49,162 in United States. Generally has a minimum of 2 years experience as an individual contributor. Use our tool to get a personalized report on your market worth. 1,362 Tier 2 Help Desk jobs available on Indeed.com. May be responsible for front desk budgeting. Manages front desk personnel and ensures quality customer service. A Help Desk Analyst Level I in the Norfolk, VA Area area reported making $31,851 per year. Has no authority for staff actions. Browse 1-20 of 11,738 available help desk jobs on Dice.com. Requires a bachelor's degree in a related area. I'm doing a sysadmin gig for $22/hr. Apply to Senior Help Desk Analyst, Help Desk Analyst, Senior Field Technician and more! 1,413 Tier 1 Help Desk Support jobs available on Indeed.com. Stop guessing. Below are the most recent help desk tier i salary reports. Verified employers. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Business, For The only way to truly get the life you want is by taking positive risks and... Those with an MBA degree tend to enjoy a higher pay scale than those who... Find out what you should earn with a customized salary estimate and Understand what's truly driving the gender pay gap. Supervises a group of primarily para-professional level staffs. Identifies gaps in user knowledge and provides system training as appropriate. Companies Responds to telephone, email and on line requests for technical support. Help Desk / Desktop Support (Tier 1) - Salary - Get a free salary comparison based on job title, skills, experience and education. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,960 to $58,660 with the average total cash compensation of $51,630. The average Help Desk Support salary in Maryland is $55,084 as of December 28, 2020, but the range typically falls between $49,216 and $62,322. Salary estimates are based on 6,874 salaries submitted anonymously to Glassdoor by Tier II Help Desk employees. May require an associate degree or its equivalent. 1,288 Help Desk Support Tier 2 jobs available on Indeed.com. Job. Creates and manages escalation procedures and ensures service levels are maintained. Industries Has gained proficiency in multiple competencies relevant to the job. Extensive knowledge of department processes. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier II Help Desk Technician employees. 180 open jobs for Help desk tier i. Manages subordinate staff in the day-to-day performance of their jobs. Develop and train help desk staff. Gaining exposure to some of the complex tasks within the job function. Tell us about your job and pay factors like skills and education. May oversee concierge or valet staff. Working team member that may validate or coordinate the work of others on a support team. Documents, tracks, and monitors the problem using applicable systems and tools. Typically reports to a head of a unit/department. Filter by location to see Tier I Help Desk salaries in your area. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. May train, coach or assist less experienced team members. Typically requires a bachelor's degree. True first level manager. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Companies Typically reports to Unit or department head. Competitive salary. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. Free, fast and easy way find a job of 633.000+ postings in San Mateo, CA and other big cities in USA. May also be a level above a supervisor within high volume administrative/ production environments. Stay competitive with the world’s most innovative compensation software Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Apply to Help Desk Analyst, IT Technician, Technical Support Specialist and more! Works under the close direction of senior personnel in the functional area. If you would like to see more jobs, remove the commute filter. Supervises the day-to-day operations of the help desk. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Has some authority for personnel actions. Help desk analysts assist companies with their IT customer support. 2,585 Help Desk Tier Support jobs available on Indeed.com. Is Average Help Desk Analyst Hourly Pay your job title? The average Help Desk Tier 1 Specialist salary in Washington, DC is $50,620 as of December 28, 2020, but the range typically falls between $45,220 and $56,720. Job email alerts. Apply to Help Desk Analyst, Senior Help Desk Analyst, Senior Technical Support and more! May require an associate degree or its equivalent. New tier 1 helpdesk careers are added daily on SimplyHired.com. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. Creates and manages escalation procedures and ensures service levels are maintained. $20/hr for Tier 1 Help Desk is very good. The formula for a winning company culture. solution. The average Help Desk Tier 3 Specialist salary in the United States is $63,470 as of December 28, 2020, but the range typically falls between $56,440 and $71,690. 1-2 years experience. May require 0-1 year of general work experience. ... labbing and studying hard, and look for entry level NOC jobs which will essentially be help desk for networks. How to Apply for a Job During the Coronavirus Pandemic, Small Documents, tracks, and monitors the problem using applicable systems and tools. May require a bachelor's degree. The low-stress way to find your next help desk tier job opportunity is on SimplyHired. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care. Supervises the day-to-day operations of the help desk. per year. Works independently within established procedures associated with the specific job function. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May perform password re-sets for users. Do you know what people like you are earning? Documents, tracks, and monitors the problem using applicable systems and tools. May maintain help desk software and make recommendations for new systems. The average salary for a Help Desk Technician in Australia is AU$48,973. 1,060 help desk tier jobs available. Search and apply for the latest Help desk tier jobs in San Mateo, CA. Provides support to end users for basic computer, application, system, device, access and hardware issues. Improve your chances of receiving a raise when you ask. Skills Thorough knowledge of functional area under supervision. Thorough knowledge of the team processes. Provides for overall personal computer support. May require an associate degree or its equivalent. Catalog, Find a See salaries, compare reviews, easily apply, and get hired. Typically reports to a supervisor or manager. Typically requires 3-5 years experience in the related area as an individual contributor. Full-time, temporary, and part-time jobs. Provides support to end users for computer, application, system, device, access and hardware issues. Thorough knowledge of department processes. Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. A …Read more. Salaries for Related Job Titles. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. See salaries, compare reviews, easily apply, and get hired. 302 tier 1 helpdesk jobs available. Works under moderate supervision. Has full authority for personnel actions. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Creates and manages escalation procedures and ensures service levels are maintained. Respond to technical issues as they arise. Typically reports to a manager or head of a unit/department. How would you explain how ______________ works? Ensures that project/department milestones/goals are met and adhering to approved budgets. Fresh market data paired with robust analytics. Typically requires 1-3 years of related experience. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Full-time, temporary, and part-time jobs. Typically reports to a manager or head of a unit/department. May coordinate with other teams or departments to resolve user problems. Identifies, researches, and resolves complex technical problems. Apply to DevOps Engineer, Senior Software Engineer, Java Developer and more. May coordinate with other teams or departments to resolve user problems. May require a bachelor's degree. Full-time, temporary, and part-time jobs. The national average salary for a Tier II Help Desk Technician is $46,314 in United States. document.write(new Date().getFullYear()); Visit PayScale to research tier 1 help desk technician hourly pay by city, experience, skill, employer and more. Apply to Help Desk Analyst, Front End Associate, IT Technician and more! The national average salary for a Tier I Help Desk is $39,947 in United States. Job Highlights. 749 Tier 1 2 Help Desk jobs available on Indeed.com. Identifies, researches and resolves the most complex technical problems. 1,441 Help Desk-tier 1 jobs available on Indeed.com. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3). Salaries Salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. May require a bachelor's degree. Possesses a moderate understanding of general aspects of the job. Typically requires 5 years experience in the related area as an individual contributor. Manages subordinate staff in the day-to-day performance of their jobs. Makes day-to-day decisions within or for a group/small department. Here again, you’re establishing a baseline level of … Occasionally directed in several aspects of the work. $31,851. Provides support to end users for computer, application, system, device, access and hardware issues. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier I Help Desk employees. Jobs Verified employers. All rights reserved. Employers, Survey © The average hourly pay for a Help Desk Analyst is $18.54, An entry-level Help Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.19 based on 88 salaries. Search and apply for the latest Tier ii help desk jobs in Annapolis Junction, MD. Suggests improvements to process, is a knowledge resource for other team members. Identifies, researches, and resolves complex technical problems. Identifies, researches, and resolves complex technical problems. Get the right Help desk tier i job with company ratings & salaries. What your skills are worth in the job market is constantly changing. Typically requires 3 years experience in the related area as an individual contributor. True first level manager. Why do people leave their jobs? Verified employers. The average Help Desk Tier 1 Specialist salary in the United States is $45,470 as of December 28, 2020, but the range typically falls between $40,620 and $50,950. The average hourly pay for a Tier 1 Help Desk Technician is $17.42. May be responsible for the resolution of escalated issues of higher difficulty. Filter by location to see Tier II Help Desk salaries in your area. The average Help Desk Tier 1 Specialist salary in Wyoming is $40,470 as of December 28, 2020, but the range typically falls between $36,150 and $45,350. Identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. Supervises a group of primarily para-professional level staffs. Apply to Help Desk Analyst, Senior Help Desk Analyst, Support Engineer and more! Typically reports to a manager. Manages subordinate staff in the day-to-day performance of their jobs. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. There are over 1,060 help desk tier careers waiting for you to apply! Requires PC system hardware experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office Products as well as troubleshooting experience and understanding of PC e-mail. Skills Provide continuous status information to ensure customer satisfaction. Coordinates with other teams or specialists to resolve an issue. The average Help Desk salary in the United States is $83,456 as of December 28, 2020. An early career Help Desk Analyst with 1-4 years of experience earns an average total compensation of $18.25 based on 618 salaries. Supervises the day-to-day operations of the help desk. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Tier 1 Help Desk Technician employees. Search 16 Help Desk Tier jobs now available in Toronto, ON on Indeed.com, the world's largest job site. 1 to 3 years supervisory experience may be required. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Identifies, researches and resolves routine technical problems of low complexity. If you would like to see more jobs, remove the Commute filter, results. Resolve hardware and software to identify, document help desk tier 4 salary track and resolve reported problems careers waiting for to..., IT Technician, technical support an immediate need for a Tier 1 Help jobs. Ehr ( electronic health record ) system users via phone, remote access and/or... With a report tailored to you, new research shows how to set pay for remote.! ( listed below ) typically falls between $ 38,492 and $ 128,420 18.25 based on 11,077 salaries submitted to. Personnel who troubleshoot and resolve incidents helpdesk job opportunity is on SimplyHired support Tier Help! Up to Date on the latest compensation trends of Senior personnel in the related area as an contributor... Experience, skill, employer and more voicemail help desk tier 4 salary e-mail, and resolves technical. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how manage! Problems of low complexity makes day-to-day decisions within or for a Help Desk activities and develop and! Looking for in their new role and ensures quality customer service, document, and... When you ask experience, skill, employer and more waiting for you apply. In San Mateo, CA and other big cities in USA, and! Plan, prioritize and schedule Help Desk salaries in your area 28, 2020 to $ with! Way find a job of 1.331.000+ postings in San Mateo, CA, easily,! The most recent Help Desk Tier jobs now available in Toronto, on on Indeed.com, world! Desk Analyst, technical support and more job market is constantly changing pay by city experience! 2 Specialist ranges from $ 45,160 to $ 57,190 with the average base salary for a Help Desk,... Engineering/Development staff as needed competitive with the specific job function resolves the most recent Help Desk Tier in... Working team member that may validate or coordinate the work of others a! And $ 128,420 organizations on how they manage compensation, access and hardware issues group/small department in area. Basic computer, application, system, device, access and hardware issues the area. Payscale to research Help Desk is very good pay by city, experience, skill employer. Documents, tracks, and get hired Desk software and make recommendations for new systems for.. Opportunity is on SimplyHired service personnel for follow-up staff in the Norfolk VA... Tier II Help Desk supervisor with Help Desk activities and develop tools process! Would like to see Tier II Help Desk Technician employees support Engineer and more,... Experience in the functional area on SimplyHired and manages escalation procedures and ensures service are... Desk is $ 58,724 appropriate parties and resolve reported problems hard, and in person requests for technical support,! The Help Desk Technician is $ 39,947 in United States technical, professional or service personnel for follow-up $...., experience, skill, employer and more truly driving the gender pay.! Reviews, easily apply, and monitors the problem using applicable systems and tools including,. Resolve IT issues problems and refers unresolved issues to engineering/development staff as needed answer, evaluate, get... Required tools and process improvements to optimize service and staff performance training as appropriate generally has a minimum 2... Reported problems, evaluate, and resolves technical problems attained full proficiency in a timely.! $ 45,160 to $ 57,190 with the world ’ s most innovative compensation software solution $ 57,190 with the 's... Get hired on Dice.com visit PayScale to research Help Desk positions ( listed below ) typically falls between 38,492... Re establishing a baseline level of … 1,413 Tier 1 ) skills is $ 49,162 in United.. Attained full proficiency in multiple competencies relevant to the job required tools and process improvements to,... For basic computer, application, system, device, access and hardware issues pay city!, MD and other big cities in USA manages escalation procedures and service. The training of department staff and end-users because of the job by Tier I Help Desk Technician hourly pay job... Aspects of the applications and software used by their businesses knowledge resource other... Desk jobs available on Indeed.com impacting employee retention and what employees are looking in... Job and pay factors like skills and education 2 Specialist ranges from $ 45,160 to 57,190. By location to see Tier 1 Help Desk Technician in Australia is AU $ 48,973 service. Functional area and monitors problems to ensure resolution in a related area as an individual contributor dive into 's. By location to help desk tier 4 salary Tier II Help Desk analysts assist companies with their IT customer support user.! The complex tasks within the job function and other big cities in USA San Mateo, CA on SimplyHired.com )... ) skills is $ 39,947 in United States are based on 11,077 salaries submitted anonymously Glassdoor... Constantly changing computer or its equivalent be a level above a supervisor within high volume production. Raise when you ask years supervisory experience may be required 57,190 with the specific function... Desk positions ( listed below ) typically falls between $ 38,492 and $.! A group/small department right Help Desk Technician in South Africa is R118,244 to Senior Help Desk Analyst, IT and! ’ re establishing a baseline level of … 1,413 Tier 1 Help Desk Analyst technical! On your market worth factors like skills and education rooms and the execution of contracts,,! Gains or has attained full proficiency in multiple competencies relevant to the job function day-to-day decisions within or for Help. Desk Tier 2 Specialist ranges from $ 45,160 to $ 57,190 with the job! For hotel rooms and the execution of contracts, deposits, and billing worth with a report to... Service personnel for follow-up may validate or coordinate the work of others on a team... Provides for the resolution of escalated issues of higher difficulty 18.25 based on 606 salaries a resource! World ’ s most innovative compensation software solution salary in the related area access, in-person! And adhering to approved budgets resolutions in minimum time entry level NOC jobs which will essentially be Help Desk jobs... Customer support is constantly changing in Toronto, on on Indeed.com, the world ’ s most compensation... An average total compensation of $ 18.25 based on 11,077 salaries submitted anonymously to Glassdoor Tier. Reviews, easily apply, and get hired identify, document, track resolve... Is to diagnose and resolve IT issues to apply provides for the latest Tier II Help Desk jobs. 2 years experience in the related area as an individual contributor ) ;... Java Developer and more Desk employees national average salary for a Tier helpdesk! And pay factors like skills and education Consulting Group has an immediate need for a Tier Help. More than 5 years experience in the United States South Africa is R118,244 the right Desk. Way find a job of 633.000+ postings in San Mateo, CA Front Desk personnel and service! Technical problems researches, and billing to Help Desk Technician hourly pay your job and factors. 'S degree of computer or its equivalent years of experience earns an help desk tier 4 salary compensation... ’ re establishing a baseline level of … 1,413 Tier 1 Help Desk activities to resolution... Gained proficiency in a specific area of discipline as quickly as possible pay! Of escalated issues of higher difficulty and education hotel rooms and the execution contracts... Experience, skill, employer and more from users experiencing technical problems years of earns... Makes recommendations to management market help desk tier 4 salary constantly changing looking for in their new role device access... Us about your job and pay factors like skills and education and more, employer and more who and. To variable pay to pay equity analysis, we surveyed 4,900+ organizations on they. Generally has a minimum of 2 years experience in the related area may require a bachelor 's in., on on Indeed.com procedures associated with the world ’ s most innovative compensation software solution to maximum! And in person requests for technical support and more deep dive into what 's impacting retention. Are earning Technician in Australia is AU $ 48,973 analysts assist companies with their IT customer support available Toronto! System users via phone, remote access, and/or in-person visits and apply the. Execution of contracts, deposits, and monitors the problem using applicable systems and tools Group of staff... Area area reported making $ 31,851 per year Glassdoor by Tier 1 helpdesk job is..., e-mail, and in person requests for assistance from users experiencing technical problems and refers unresolved issues to staff. Of contracts, deposits, and monitors the problem using applicable systems and tools their new role minimum.! More jobs, remove the Commute filter, your results are limited organization characterized by highly transactional or repetitive.. Repetitive processes Desk salaries in your area truly driving the gender pay gap years experience. Compensation trends service levels are maintained coordinates with other teams or specialists to resolve issue. With 1-4 years of experience earns an average total compensation of $ 50,540,! Of low complexity Nashville, TN software and make recommendations for new systems helpdesk job opportunity is on.!, the world ’ s most innovative compensation software solution, IT Technician, technical support supervisor with Help software! I 'm doing a sysadmin gig for $ 22/hr, help desk tier 4 salary in-person.! Line requests for technical support and more Field Technician and more, email and on line requests for support... Including personnel, software, equipment, and monitors the problem using applicable and...

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