Also, I know this is an all-inclusive but showing my appreciation each time with a little tip was greatly appreciated, I'm sure! I have stayed at Riu’s before and I can say the food here is subpar, most of the food at the buffet was not warm, so get live cooking things if you want hot food. Staff fear they will be sent home without a dollar once again due to the never-ending Emergency Orders that allow workers to be furloughed indefinitely. The specialty restraints: guacamole, bland and cold; krystal, great menu, not cooked well, overcooked meat, veggies, and seafood and no flavor; la toscana, best restaurant there- food cooked perfectly. The clean all day and night, I always saw someone disinfecting. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Staff is hard working and helpful as always. This hotel, fully prepared to provide the best service to its customers, has four swimming pools (one with a swim-up bar), jacuzzi, gym, sauna and a wellness center "Renova Spa" with different treatments and massages. The only thing I stayed away from was the evening show -- I could it hear it getting rowdy (FUN!) No coffee makers in the rooms. We stayed at Riu Palace Pacifico as a family in the first week of October. The swim up bar which many actually dislike is closed. Best regards, Hotel Riu Palace PacificoOnline Reputation Manager, This is the version of our website addressed to speakers of English in the United States. Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732, Mexico, 800-246-8357 We more or less just eat at the buffet restaurant apart from the couple if nights at steak house which was delicious. Hotel is beautiful, very large but everything is within a decent walking distance. Excellent maid service was provided daily. While we are sorry to hear that you experienced an issue with your travel agency, we appreciate the generous remarks and are glad you enjoyed our hotel. For example, last year I have set up our time for picking us up and there were no problems. Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. Also, one more thing about pool. Service around the pool was fast and friendly. If you want coffee in the morning, well you better get up, get washed up and dressed the walk to the lobby for freaking coffee! The staff is so nice and always willing to help make your stay memorable, you can tell they are happy to have customers. ❤️, Visited September 2019. I was a bit worried after reading reviews that the property was selling day passes to guests to be able to visit for the day -- and that it was leading to crowding. I was a bit worried after reading reviews that the property was selling day passes to guests to be able to visit for the day -- and that it was leading to crowding. Guests at Hotel Riu Palace Meloneras can enjoy a buffet breakfast. Riu Palace hotels add extra luxury, excellence and sophistication to our guests' stays. This definitely is not the wonderful experience that we strive to provide to our guests and for this reason please accept our sincere apologies.We always strive to exceed our guest's expectations and please know that we are following up as we speak on your mentioned concerns to avoid any reoccurrences.Once more, thank you for sharing, your constructive feedback is very appreciated. From AU$226 per night on Tripadvisor: Hotel Riu Palace Pacifico, Flamingos. Same with Jackie and Luis. This is our fourth visit to this hotel. Nayar Vidanta Golf and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Bucerias and Nuevo Vallarta Beach. Careless parents. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Its views stretch all the way from Bucerias in the north to Nuevo Vallarta in the south. Answer 31 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. My wife arranged a private dinner on the beach and it was awesome. We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. A group of us visited Puerto Vallarta at the end of July. There have been many changes due to COVID. Keep in mind airport just 20 min from hotel. Service and food was excellent in La Pennisula, The Steak House, Krystal and the Guacamole. The area is popular for cycling, and car hire is available at Hotel Riu Palace Meloneras. See 5,477 traveller reviews, 6,224 photos, and cheap rates for Hotel Riu Palace Pacifico, ranked #4 of 6 hotels in Flamingos and rated 4.5 of 5 at Tripadvisor. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. They are on it, they kindly enforce the mask rule everywhere except when you eat, drink or are in pool. more. Everything possible was done to insure our safety and good time. The Hotel Riu Palace Costa Rica (All Inclusive 24h), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo. The pool bar and main pool were not seperated the joined each othee. Upgrade to a Jacuzzi ® junior suite and you get a hot tub on the balcony. It is not even their business if we are going to make it or not, just provide transportation for time request by customers. The pool area was pretty crowded but felt good distancing was happening at the beach -- which was AWESOME! I had requested a coffee pot and had one in my room. Hotel is beautiful, very large but everything is within a decent walking distance. No coffee makers in the rooms. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Masks and hand sanitizing was a must ... and definitely used. I will say it is worth traveling during this covid pandemic. The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. First of all, we would like to mention things that we liked: Food is very good, we like buffet the most. A couple of things we were looking forward too but not happening due to covid restrictions - No alcohol in the rooms, stocked fridge with beer, soft drinks and water though but no alcohol dispensers. They have drinks everywhere so you won't miss them. You have to wear masks too and from bars, dining and pool but once seated you can remove them. I think we all understand the challenges that Covid-19 poses for hoteliers who want to ensure guest safety above all else while still delivering the optimal guest experience. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. At night, there will be entertainment in a large area at the resort which fills up fast. If you can, give them some gratuity, they deserve it. I am planning a return to Pacifico in April. It is kind of far from down town Puerto Vallarta (about $15US for taxi or Uber one way. No coffee makers in the rooms. I will do my best to provide an honest answer. Exceptional 10.0. Restaurants and sports bar off to the side. Supervisors were always in evidence assuring the best of quality product and service.The pool is constantly cleaned by both pool people and of course the excellent water filtration system. the advertised ROOM SERVICE AND DO NOT OFFER IT !!!!!!! They had beach loungers and cocktail service which was all we really needed. I think we all understand the challenges that Covid-19 poses for hoteliers who want to ensure guest safety above all else while still delivering the optimal guest experience. The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. Arrival was easy and I had downloaded the app in advance to check in -- I couldn't get it to work at check in but used it often during the stay to order items for the mini-bar and housekeeping needs. Answer 31 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. There were a lot of people who brought their blue tooth speakers since there was only volleyball and bingo at the pool. They have employees walking around the pool taking orders for beverages which is excellent. Riu Hotels and Resorts, Owner at Hotel Riu Palace Pacifico, responded to this review. We were not sure what to expect due to covid restrictions but it was worth the stay. Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732, Mexico, 800-246-8357 Located in Nuevo Vallarta, Riu Palace Pacifico All Inclusive is on the beach. Now £133 on Tripadvisor: Hotel Riu Palace Pacifico, Flamingos. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Please see our partners for more details. All the restaurants (sadly, except Guacamole) were awesome. No room service at all. I don't know why they cannot have liquor in rooms for covide 19. Usually they offer room service but not right now due to COVID. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Arrival was easy and I had downloaded the app in advance to check in -- I couldn't get it to work at check in but used it often during the stay to order items for the mini-bar and housekeeping needs. Masks and hand sanitizing was a must ... and definitely used. RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico, responded to this review Responded 23 November 2020 Dear Marisol, Thank you for taking the time to leave such wonderful feedback. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). I ask courtesy and safety would speak to the waiters with napkin on mouth for everyone's safety.The food is a little bit better than a regular RIU which is decent. 5490 reviews. They are very customer service oriented so there isn’t a problem you have that they can’t solve. They had beach loungers and cocktail service which was all we really needed. Aqualand Maspalomas is 2.7 mi from the hotel, while Maspalomas Lighthouse is 1,950 feet away. Review tags are currently only available for English language reviews. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Because, we really liked our previous stays we booked it again this year. It is wonderful to hear that our inspired gastronomy and friendly service helped to enhance your stay.Our Palace brand hotels represent our more sophisticated collection of hotels and as you described correctly we have a Dresscode for dinner which prescribes that no sleeveless T-shirts and short pants may be worn, but casual chic or elegant clothes and appropriate footwear. Service around the pool was fast and friendly. I'm not usually an all-inclusive type person but this was the PERFECT match for what we needed. Well, time to change this company, it is really sucks! The hotel has 425 rooms . Answer 1 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. There was no room service, but it was posted on the sight prior to my travel. Enjoyed our stay. See 5,481 traveller reviews, 6,234 candid photos, and great deals for Hotel Riu Palace Pacifico, ranked #4 of 6 hotels in Flamingos and rated 4.5 of 5 at Tripadvisor. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Check in and check out were very easy.Now about things we were really disappointed about: First, if you booked your reservation directly from RIU and transfer is included in your reservation, beware! $154.00: Enjoy a combination of two treatments for 80 minutes. No room service at all. more. RIU Hotels & Resorts In the world's best destinations. The property was clean -- I was a bit worried about the buffet but everyone tried to keep their social distance. They want you leave hotel 3.5 hours before your flight, this is not acceptable! More information . Arrival was easy and I had downloaded the app in advance to check in -- I couldn't get it to work at check in but used it often during the stay to order items for the mini-bar and housekeeping needs. The Riu's have gone down big time! 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Food at the restaurants were amazing, service was always top notch. Also, I know this is an all-inclusive but showing my appreciation each time with a little tip was greatly appreciated, I'm sure! Shows were ok but have seen better at other Riu's. Ground and hotel are very clean, but little dated. Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The beverages as always are mild liquor since they want you to have a smooth day. They had beach loungers and cocktail service which was all we really needed. I wrote to the property and they assured me that they still were adhering to their Covid-19 regulations. We stayed here for 3 nights in July, during COVID. ... Riu Palace Pacifico - All-Inclusive Hotel Rating 5 out of 5 63732 Riviera Nayarit Nuevo Vallarta, NA MEXICO View on a Map TripAdvisor Traveler Rating. Due to restrictions caused by COVID 19, 400 guests were perhaps maximum at any time we were there.Masks were required in all areas of the hotel proper except when eating or drinking. We’ll even let you know about secret offers and sales when you sign up to our emails. Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. Ask AFischer72 about Hotel Riu Palace Pacifico, Ask 118arnolds about Hotel Riu Palace Pacifico, A COVID 19 CHANGED VISIT, BUT STILL GREAT, Ask Calmjohn about Hotel Riu Palace Pacifico, Ask Enrique V about Hotel Riu Palace Pacifico. Temperature checks and hand sanitization was required prior to entrance to each restaurant. Review tags are currently only available for English language reviews. The property was clean -- I was a bit worried about the buffet but everyone tried to keep their social distance. Review collected in partnership with riu.com. All the restaurants (sadly, except Guacamole) were awesome. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). Yes, Riu Palace Pacifico All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. I had to email them a screenshot of my app from my phone showing the details of transaction. The high quality service and professionalism of its staff make this hotel the perfect place to spend your holidays. Jul. Outstanding service in the dining rooms by Lalo and Julienne. Need your help 2 replies; Spring Break at the Riu Palace 4 replies; Distance from Riu Palace Pacifico to Bucerias 2 replies There was no spa and limited activities due to COVID. My wife believes that's happening since all clubs in Puerto are closed due to COVID 19.Will I go back? The only thing I stayed away from was the evening show -- I could it hear it getting rowdy (FUN!) We left hotel two hours before our flight and still waited one hour in the airport. Guests were required to wear masks unless seated at their dining table or once in the pool/beach area. Food at the restaurants were amazing, service was always top notch. Plasma televisions come with satellite channels. Yes, Riu Palace Pacifico All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. but knew that was not going to be something we would enjoy this time around. Took the time to find out our names and always said hi when they say us. Riu Palace Pacifico All Inclusive is an all-inclusive property. Same with Jackie and Luis. It is our hope you will allow us an opportunity in the future to regain your trust.Sincerely,Hotel Riu Palace PacificoOnline Reputation Manager. Let me start by saying that they take Covid serious and it was relaxing to know all the precautions they take. Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. Dear Guest, Thank you for taking the time to review Hotel Riu Palace Pacifico.On our website we do indicate that in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described. Now through December 23, 2021, Riu guests staying in an Jacuzzi Oceanview Suite will get this additional perk exclusive to CheapCaribbean customers: Complimentary shared roundtrip airport transfers. Masks were mandatory unless you were sitting down to eat or drink and temperature checks when entering the hotel or restaurants. It so happened that our vacation time happened over Halloween/Dia de los Muertos and the election -- a great escape for sure! RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Thank you Jackie and Louis! RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The best Pool was the round higher one accessed by steps it was like stepping into a bath. Get MORE from your getaway to Riu Palace Pacifico. 6022 has an angle view of ocean which was satisfying enough to not have to pay $200 extra per night unless it's a very special occasion like a honeymoon. They check your temperature when you go into eat and have disinfecting hand sanitizer when you go in. Junior suites come as standard, treating you to hydromassage bath tubs and in-room liquor dispensers. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Service was a good as always. I wrote to the property and they assured me that they still were adhering to their Covid-19 regulations. Pool water is not clear, especially at the end of the day. A couple of things we were looking forward too but not happening due to covid restrictions - No alcohol in the rooms, stocked fridge with beer, soft drinks and water though but no alcohol dispensers. Well equipped. Donna, us 7 night romance trip. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). cleanness is not SUBSTITUTE for services. Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. Complaints: you will not get room service during this time, the mini bar (liquor on the wall) is empty and they will not give you an open bottle for your room nor will they send u champagne. The pool area was pretty crowded but felt good distancing was happening at the beach -- which was AWESOME! We will be back. You have to wear masks too...We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. Guests were required to wear masks unless seated at their dining table or once in the pool/beach area. Third, pillows in your room, they are so bad you can't even imagine. The wall whiskey dispensers had been emptied and all magazines had been removed. designates hotels that have reported compliance with third-party guidelines to reduce the spread of COVID-19. Riu Palace Paradise Island will be closing its doors on January 17, 2021 for the second time during the COVID-19 pandemic due to low occupancy numbers. Our 1st room apparently a free upgrade had a view of a building site so we asked to be moved we then got a smaller room but with a view of the beach pacific and pools. They put black flag on the beach and tell guests there is crocodile in the water, we just ignored their warnings and swim as much as we wanted. Just make sure to check this property's cancellation policy for the exact terms and conditions. And you get a hot tub and sun terrace feedback all the restaurants ( sadly, except Guacamole were... Can tell they are very customer service 3 days prior to entrance to each restaurant and several stations! 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