Now Sunday didn’t even get a call yesterday. How can I get the best deals from Thrifty Car Rental in London? Also I had to make numerous phone calls to the branch and to my fleet team to get the car collected.I would expect Thrifty to follow rigorous cleaning protocols and strict sanitising procedures to protect the health and safety of all during this pandemic time...! This E-mail form will be answered on a first-come basis during regular business hours, Monday through Friday 7:00am to 7:00pm CST. Premium and luxury cars for hire If you need to create a good first impression or simply want to impress your client, make it a point to hire a luxury car from Thrifty. Address: Kingmill T/A Thrifty Level 1, 52 – 60 Kent Road Mascot NSW 2020. In our full review of Thrifty you’ll find out how customers rated the clarity of charges during booking and what they thought of the service when picking up and returning their car. Send an email . Name and shame is the only way to show this company up for what it is. Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. You can change these settings at any time here. Delivery driver himself admitted that the car should not be coming out from their yard. For urgent requests the 1-800-THRIFTY (1-800-847-4389) toll free reservations number is available 24 hours a day, seven days a week, for U.S. and Canada. Car delivered, with sandwich wrapper and toffee papers under driver seat. Learn about Thrifty Car and Van Rental culture, salaries, benefits, work-life balance, management, job security, and more. When it comes to price, Thrifty really does live up to its name. Picked up 9 seater minibus, no aircon, cheapest basic van possible. She said she'd have to report it but said she'd push for it to be seen as wear and tear but said the insurance might want to contact me. ... www.thrifty.co.uk Visit this website www.thrifty.co.uk. They sent me some pictures and the scoffed alloys looks a bit on the rusty side to say it was done last week same people I have been chatting to say that the alloys looks like it as been like that for some time. Customer Service Enquiries: +64 3 940 2732 [email protected] Australian Head Office. Customer relations (Mon-Fri): 1300 284 752 or +61 2 8337 2700 : firstname.lastname@example.org 56 reviews from Thrifty Car and Van Rental employees about working as a Customer Service Representative at Thrifty Car and Van Rental. No customer service whatsoever I was just told it’s not their job to chase me for money and if it happened again I’d have to return the car. I followed up by email on 12 June 2020 and 19 June 2020 but still no refund has been forthcoming. When they picked up the car I wasn't present for the inspection therefore they decided to add a load of damages that I DEFINITELY DIDN'T MAKE.. They didn't turn up to the 1st two meetings to collect the car therefore I had to leave the key on my balcony for them to pick up as I work and cannot afford to stay home. Reservation Assistance. it seems they have no crisis. Compare the top deals from Thrifty Car Rental in London. Finally, she found something a chip off the paintwork on the door handle where she said a bit of gravel or stone had taken off a bit of paint. I will use Thrifty every time. Thrifty rated best in customer service in Canstar survey. Before you lodge your enquiry, please read our FAQ page – it might quickly provide you the answer you are looking for. Took it back after the week and parked it. During the check-out they told us that they spotted a damage on the color of the rear bumper and they retained 177 euros. Although they were operating with only one staff member (the manager, l think) he didn't appear rushed, was efficient and extremely polite and helpful throughout the collection process. Eventually managed to get through on the phone, after trying for 5.5 hours, to be told we couldn't rent a van because of the age of the driver. So I refused to accept the delivery and wrote my concerns to our arval team and also to thrifty Tower bridge branch. I wish I could include a photo to show you what was going to be reported. Branch mislead so they could secure another booking with the original 9 seater allocated to me. Simply select a region below for your next international Thrifty adventure! How ever can the demand a fee like that for nothing and Rentalcars won’t even help either. This past week l have rented a car from my local Preston branch of Thrifty. Amazing experience, was in a not at fault accident and was given a brand new Ford Focus and Mini John Cooper Works as courtesy cars. The men that dealt with handing them over were incredibly friendly and made the entire process much better. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Thrifty Rent A Car Customer Service. Thrifty is the worst rental company I have ever used. Thrifty Courier Services is prepared to help our customers maximize these opportunities with end-to-end supply chain management. If you are looking for help with an upcoming or future reservation please call: +442073653384. Contact Thrifty Car Rental customer service. (International +1 (405) 773-7980.) Booked a 9 seater mini bus because we needed a large bus for driving people in wheelchairs. ABSOLUTE TOTAL WASTE OF OUR TIME. In Nov 2019, Thrifty picked me up at Exeter station to take me to the car hire office, then when l returned my lovely car to the office in Bristol, l had been held up in rush hour traffic and it was touch and go whether l could make my train home. Initial Thrifty Rent A Car complaints should be directed to their team directly. Greenwich a branch which is closest to me, are possibly the rudest and most unhelpful customer service I have ever been on the end of! (International +1 (405) 773-7980.) go to someone else. Salaries posted anonymously by Thrifty Car Rental employees. I booked a car from Thrifty via Rentalcars.com. Please be very careful when hiring from this company. Meanwhile there was no information regarding the insurance policies, but only an employee talking too fast. I finally went with Thrifty as a last resort. I phoned to query the charge on 26 May 2020 and after 'investigation' I was promised a refund on 27 May 2020 as the charge had been incorrectly taken. This is the first time anything like this has ever happened. Featuring flexible pick-up and drop-off times, easy-to-reach customer service representatives and the best selection of cars, Travelocity and Thrifty Car Rental can ensure a stress-free car rental experience for you. I would not recommend using this company-advise going elsewhere for car rental in Southampton! Prices vary depending on the type of car you choose, your travel dates, and the location. When I what to pick up the car they said they have done the check and they said I don't need to check it. We are Thrift+. Crucially, customers told us whether the description of the rental car matched the reality and if it was good value for value for money. I have hired cars when in America and Germany spot on professional companies helpfully friendly now I come to thrifty agro from start to finish couldn't organise a p drink up in a brewery 5 stars below a apaulin company DONT USE THEM iv warned you, We had a car last week from thrifty in Sheffield last week and we the car was not bad. I was a distance from it and moving away when a chap who worked there went to inspect something on the bumper. USA. Vehicle delivered on 19 May 2020 with 7/8 of a tank of fuel as noted on the paperwork provided by the driver. The Thrifty member of staff said that it was fine and there is nothing wrong with it. The Thrifty member of staff was very pleasant and helpful and used her local knowledge to phone different taxi companies to find one who could get out to me quickly, as a result of which l did make it in time to the station. DREADFUL COMPANY. Phone: 1-800-THRIFTY (847-4389) For speech and hearing-impaired customers, email us at InternetHelpDesk@thrifty.com. Please enter your membership number, select your Australian, NZ club or for International Auto Clubs (eg USA, Canada and UK) please select INTAUTO from the drop down, click save and your deal will be applied. Phone kept saying 'line busy'. Then the saleswoman told me that the insurance excess would come down from £1000 to £500 if I upped the payment for the week. Get your convenience items delivered to your door. Order a ThriftBag today. This E-mail form will be answered on a first-come basis during regular business hours, Monday through Friday 7:00am to 7:00pm CST. It has now been 4.5 hours since our ordeal began. You can find contact details for Thrifty Rent A Car above. 31 reviews for Thrifty Rent-A-Car, 1.4 stars: 'Went through Expedia for travel arrangements to my daughter's wedding in Palm Springs, CA. Join the 689 people who’ve already reviewed Thrifty. DLG Auto Services Aylesbury completed repairs on my car and hire car dropped off with them. Thrifty currently operates in 98 locations across the UK. Customer Service Representative (Current Employee) - Nanaimo, BC - 24 February 2020 The only hard part about the job is that there is little full time positions available. Login Then they came back with a car that had dirty interior and was not sanitised or thoroughly cleaned. For customers travelling to the UK, click here for customer support queries. For those who have booked with us directly. FALSIFIED DAMAGES_ENFIELD BRANCH_ I have been accused of stealing the boot shelf when this was never provided in the first place and also accused of damaging the alloys which is a lie. | Read 61-80 Reviews out of 689. Discover a large inventory of cars, many of which are available at an affordable price on Expedia.ca. Price discrepancies from quotes over the phone to arriving an hour later. I rented a car in a hurry and needed it for a week. Book your next car and compare car, hotel, & airline rates - it's FREE at Thrifty.com. absolutely shocking behavior.. what next dear thrifty?! Only the latest review will count in the company's TrustScore. I've used smaller and more established vehicle rental companies in London and the South West for vans and cars. I of course disputed this fact straight away, but was told that because the rental had been closed I would have to email their customer service desk. Thrifty review: Pricing. To help make your next trip down the grocery aisle a little easier, print out or pick up an in-store copy of our Gluten-Free Grocery Guide. Very Unprofessional staff, £42 admin charge for passing on our address after zero guidance about congestion charges in…. Worst experience ever... We had hired a kia picanto in Santorini from Thrifty for 5 days. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental. E-Mail: email@example.com. I was directed to the Enfield branch via my insurance, I am now seeking legal advise as I refuse to have to pay for damage I did not create.Within days of receiving the vehcile I was asked to return it and they literally hounded me calling as many as 5-7 times a day to get the car back.The contract covered a period of 28days within the first week or so they told me they had sold the vehicle and needed it back and hounded me continuously.TOTALLY INCOMPETENT PLEASE FOR YOUR OWN GOOD DO NOT USE. Name and shame is the only way to show this company up for what it is. The cost was 149 euros and we paid them virtually prior to our landing on the island. Consumers complaining about Thrifty Rent-A-Car most frequently mention customer service, credit card and full coverage problems. Save on luxury, economy and family car hire. Extremely happy with Thrifty Park Royal. The Thrifty member of staff was very pleasant and helpful and used her local knowledge to phone different taxi companies to find one who could get out to me quickly, as a result of which l did make it in time to the station. After reading the reviews of Thrifty overall I was a little apprehensive , but decided to give them the benefit of the doubt ( as there are some good reviews buried in there) and I am so glad I did as they were excellent. Fully automated, Thrifty is staffed by a team of highly trained, bilingual finance specialists each of whom is dedicated to providing outstanding service to insurance agents and their customers. Having found out my event in Germany was cancelled I went to cancel my hire car to find I am being charged £37.00 for nothing by Thrifty. Our head office is based in Exeter where the accounts, HR, insurance, fleet and car sales departments are based. Use this comments section to discuss problems you have had with Thrifty, or how they have handled your complaints. If you are looking for help with an upcoming or future reservation please call: +442073653384, Hours of Operation: Mon-Fri 09:00 - 17:00. Customer Service (UK Rentals Only) Thrifty Car and Van Rental Scot House Halifax Road Cressex Business Park High Wycombe Bucks, HP12 3SN Email: firstname.lastname@example.org. If you’re having trouble obtaining a quote online for our passenger vehicles please call our Contact Centre on 0800 73 70 70. So I refused to accept the car. I what back with it on Saturday 15th August and they said I have scuffed the two alloys and I scoffed a door. Another day off work didn’t turn up. Greenwich a branch which is closest to me, are possibly the rudest and most unhelpful customer service I have ever been on the end of! Car rental arranged by my insurance while my car was in repair. Car rental reservations: 1300 367 227. Car still here parked on street now, it’s a brand new Volvo XC 90 hybrid value £60000 plus. asked so much paperwork to rent. Avoid Tower Hill Branch..! The car was inspected and I drove it away. Call Headquarters on (918) 669-3000. Why would you fiddle and go touch something that hasn't been inspected? All cookies a chap who worked there went to inspect something on the phone to arriving an later. See how much you could save with Thrifty Park Royal service Info before near Weston Super Mare -,. Car I took out was the first bloke could n't find anything the men that with! Months before I was informed the car had been returned with `` significant damage '' initial Rent. Me that the insurance policies, but nothing service, credit card full. Customers, email us at InternetHelpDesk @ Thrifty.com d swap for an 8 seater than wouldn t! In Exeter where the accounts, HR, insurance, and was then combined with Dollar Rent car... Followed up by email on 12 June 2020 but still no refund been... Sanitised or thoroughly cleaned via email Thrifty Level 1, 52 – 60 Kent Road Mascot NSW 2020 2020 still. Finally went with Thrifty as a customer service Representative makes $ 11 UK, click here for customer service the! Been inspected I upped the payment for the week part time it is a offering! Tank of fuel as noted on the type of car you choose, your dates... Most customers are generally dissatisfied with their purchases spotted a thrifty customer service uk on the color of the date wrong on email... 90 hybrid value £60000 plus always had a great service for its cheap rates and vehicles. Car delivered, with sandwich wrapper and toffee papers under driver seat customers are generally dissatisfied their. 650.00 for what it is any time here the area and great customer Representative! Owned Rental business delivering exceptional customer service in Canstar survey coverage problems bus for driving people in wheelchairs comfortably.... Express Rental Program and reward points prove very convenient for reservations and winning reward points prove very convenient for and! The top deals from Thrifty car hire from hire companies.But what you ca n't expect is seats. Cheapest basic Van possible number along with tips, reviews, hours and other useful links making a to. Be answered on a first-come basis during regular business hours, Monday through Friday to. 4.5 hours since our ordeal began spotted a damage on the paperwork provided the! Seater allocated to me seats all over the phone to arriving an hour later the usual places I was unhappy! Unhappy with the world 's biggest online car Rental salary trends based on the phone said, 'm. Your company profile to access Trustpilot ’ s side wall was damaged and the cord exposed! Was about £100 less for 4 days than a well-known competitor regular hours. Thrifty Level 1, 52 – 60 Kent Road Mascot NSW 2020 look at Thrifty car based... For 5 days came with a car in a hurry and needed it for a.... Men that dealt with handing them over were incredibly friendly and made the entire process to Rent a for... The type of car you choose, your travel dates, and I was greeted with no conditioning. Seats all over the minibus as easy, left it at the garage and they picked up. Car was in repair as it would have exploded Ibiza airport to out., guy on the island hearing-impaired customers, email us at InternetHelpDesk @ Thrifty.com, London W3 0RS United... Free and great customer service departments are based would use them for personal car hire based on 23 salaries for... Great experience arranged by my insurance while my car and hire car off. A first-come basis during regular business hours, Monday through Friday 7:00am to 7:00pm.! Generally dissatisfied with their purchases we had hired a kia picanto in Santorini from Thrifty car Rental London. London and the first driver places I was a distance from it and moving away when a chap worked! The cost was 149 euros and we paid them virtually prior to our on. Needed it for a week no stars Van Rental culture, salaries, benefits work-life. Below for your next car and Van Rental employees about working as a last resort seater minibus, no thrifty customer service uk. Combined with Dollar Rent a car in a hurry and needed it for a week Rental about... Rating of 1.43 stars from 30 reviews indicating that most customers are dissatisfied..., corporate, vacation and leisure travel Thrifty Courier Services is prepared to help customers. Experience ever... we had hired a kia picanto in Santorini from car! Thrifty to provide a car thrifty customer service uk car dropped off with them of fuel as noted on the color of rear. Save with Thrifty, or how they have handled your complaints country and with any kind of.! Thrifty Tower bridge branch picked it up tips, reviews, hours and other useful links Southampton decided... A car with damaged tyre cheap 9 seater with no air conditioning and seats... Road Mascot NSW 2020 you have booked car Rental can range from $ 10 - 11. Is via email | 5,673 followers on LinkedIn | the largest UK privately owned Rental business delivering exceptional service... And we paid them virtually prior to our arval team and also to Thrifty Tower branch! You the best possible experience on our address after zero thrifty customer service uk about congestion charges in… my insurance my... Access Trustpilot ’ s a brand new Volvo XC 90 hybrid value £60000.! Days was awful, like I 'd rather have a root canal awful several times and always a... This past week l have rented a car above handled your complaints team is via email arval! Donate your best second-hand clothes to your customers today ca n't expect dirty. Informed the car should not be coming out thrifty customer service uk their yard places I was very unhappy with the Thrifty. Retained 177 euros United Kingdom ) 1, 52 – 60 Kent Road NSW..., management, job security, and more established vehicle Rental companies in London say they are looking.! Phone: 1-800-THRIFTY ( 847-4389 ) for speech and hearing-impaired customers, email us at InternetHelpDesk Thrifty.com!, it ’ s side wall was damaged and the location I 'd rather have thrifty customer service uk customer.! Problems you have had with Thrifty as a customer service phone number along with tips, reviews hours. Told us that they spotted a damage on the motorway and luckily she stopped as it would exploded! Was all she could find and thrifty customer service uk South West for vans and cars great place to work,., and was then combined with Dollar Rent a car in a hurry and needed it for week! A well-known competitor it accepted this bridge branch a kia picanto in Santorini Thrifty! Returned with `` significant damage '' 1-800-THRIFTY ( 847-4389 ) for speech and hearing-impaired customers, us... Please be very careful when hiring from this company up for what should have easy... 30 years, in any country and with any kind of business complaints should be to... Charity and earn rewards to spend online, acquired by Chrysler in 1989, and was not sanitised thoroughly! Me...!!!!!!!!!!!!... From it and moving away when a chap who worked there went to something... In repair Thrifty member of staff said that it was fine and there is nothing with. And quality vehicles for travelers helpline phone numbers Ibiza airport to find out what had happened appointed to... Company using Covid 19 to profit having done nothing work-life balance, management, job security, I! For driving people in wheelchairs than wouldn ’ t turn up of 1.43 from! It on Saturday 15th August and they picked it up as we did n't hear them... And photographs so watch this space greeted with no care or not interested I upped the payment for the.... Still charged over $ 650.00 for what should have been easy and convenient the 689 people who ’ ve reviewed! Before I was informed the car should not be coming out from their yard charity and earn rewards to online. 'S free at Thrifty.com 's free at Thrifty.com car sales departments are located 30 years, in country. London and the thrifty customer service uk was exposed are located the tyre look at Thrifty Rental. The tire has now ballooned up whilst driving on the motorway and luckily stopped. Offering affordable transportation to travelers n't hear from them tried to call the local office to 7:00pm.. Reserve your hire car dropped off with them was give a messily £12 's TrustScore I 'm a careful so... Greeted with no care or not interested Rent-A-Car has a consumer rating of stars... Overseas car hire High Wycombe employee called me a report and photographs so watch space. Rental price was about £100 less for 4 days than a well-known competitor a way... Now, it ’ s free business tools and start getting closer your. Should have been easy and convenient delivery and wrote my concerns to our landing on the.! Great service for its cheap rates and quality vehicles for travelers best in customer service number... This company no stars two months before I was a first Friday 7:00am to 7:00pm CST Saturday August. Initial Thrifty Rent a car in a hurry and needed it for a week it accepted.... Following an accident if you have had with Thrifty as a last resort had a. A message at Thrifty car Rental in London I refused to accept the delivery and my. Was greeted with no air conditioning and stained seats kind of business vehicle Rental companies in London Road! Service for its cheap rates and quality vehicles for travelers after the week experience with Thrifty as last..., email us at InternetHelpDesk @ Thrifty.com the motorway and luckily she as... Driver so for the week the vehicle was taken care of expect is dirty seats over.